Our blogroll, keeping you
in the loop.

Meet the team – Richard Bowmaker

Tell us a little more about yourself? I’m Richard, and I’m Head of Pre-Sales at BrightCloud Group. Born and raised in London, I studied at the University of Kent before settling in Mansfield (I know what you’re thinking, things must have gone downhill). I’m interested...

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What happens if your contact centre goes down for an hour?

It’s the question that strikes fear in the minds of contact centre managers, and a very real problem for all those working in places with a high volume of critical calls. Panic The instinctive response to a contact centre outage, can be one of complete panic, which is...

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Kyle Smith – Cisco Contact Centre Consultant

Tell us a little more about yourself? Born in Leeds, Yorkshire through and through! I’ve recently regained a love for fitness, achieving a massive 5+ stone weight-loss over the past few years. Listening to Music has definitely helped me achieve this. My biggest focus...

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Say hello to our new team members

Matt Moulson and Abbie Haigh join our team following a period of sustained growth and the launch of the our latest iteration of our contact centre, customer experience optimisation solution, CCBox Aloha V4.0. Before joining the team as senior voice and collaboration...

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CDW (UK) & BrightCloud – Together we succeed!

CDW (UK) & BrightCloud Together we succeed! TeamBCG delivers again, working alongside our channel partner CDW UK and the customer team, from the 3rd largest global Insurance broker, a full Cisco Unified CCE from design to go-live in just 12 weeks! The...

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Cisco® EMEA UCCE ATP Services Only Partner of the Year 2016, 2017 and 2018!
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