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Tell us a little more about yourself? I’m Richard, and I’m Head of Pre-Sales at BrightCloud Group. Born and raised in London, I studied at the University of Kent before settling in Mansfield (I know what you’re thinking, things must have gone downhill). I’m interested...read more
It’s the question that strikes fear in the minds of contact centre managers, and a very real problem for all those working in places with a high volume of critical calls. Panic The instinctive response to a contact centre outage, can be one of complete panic, which is...read more
Tell us a little more about yourself? Born in Leeds, Yorkshire through and through! I’ve recently regained a love for fitness, achieving a massive 5+ stone weight-loss over the past few years. Listening to Music has definitely helped me achieve this. My biggest focus...read more
Matt Moulson and Abbie Haigh join our team following a period of sustained growth and the launch of the our latest iteration of our contact centre, customer experience optimisation solution, CCBox Aloha V4.0. Before joining the team as senior voice and collaboration...read more
BrightCloud announced today that they’ve been awarded Cisco EMEAR Customer Journey Services Partner of the Year for the third consecutive year.read more
BrightCloud Group CTO Appointment Underlines 2017 5-Year Business Strategy. BrightCloud Group has appointed Richard Hall as Chief Technology Officer (CTO) responsible for developing and delivering the strategic technology plan, including strategic...read more
How healthy is your Call Centre’s Average Handle Time (AHT)?! Average Handle Time (AHT) has been a key Call Centre (CC) metric for years, this simple calculation has been used by CC managers and team leaders alike to understand staffing levels, forecast...read more
BrightCloud Group announces an enabling win-win MBO completion, to extend its global outreach. The deal, being jointly led by both of the originating BrightCloud co-founders, Alex Morrison and Hesam Yavari, has been in the works since late 2015 and results...read more
CDW (UK) & BrightCloud Together we succeed! TeamBCG delivers again, working alongside our channel partner CDW UK and the customer team, from the 3rd largest global Insurance broker, a full Cisco Unified CCE from design to go-live in just 12 weeks! The...read more
BrightCloud renewed as a @Cisco Authorised Technology Provider (ATP). BrightCloud Group announced today that it has officially achieved the renewal of its Unified Contact Center Enterprise Authorized Technology Provider (ATP) status from Cisco. This...read more
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