It’s All About You
Proactive, Realtime, Guaranteed
We’re committed to providing the highest quality support with our industry leading First Contact Resolution approach. As an agile and innovative consultative company, we offer 24/7 managed support services for Cisco Contact Centres and associated applications.
First Contact Resolutions
(Figures for Q2 + V3 2018)
Hand-holding in Practice
Sometimes we know that our words are just not enough, so here’s a quick example of our UC specialists supporting a seasoned contact centre but remember this is a ‘no name drop’ website.
A UK Local Government
The City Council is the local government body responsible for the governance of a large UK city. It is the most populated local council in the United Kingdom (excluding counties) with 120 Councillors representing over one million people. The award winning Contact Centre is a critical element of the Council’s programme to put the city’s residents, businesses and visitors at the heart of everything it does.
BrightCloud provides 24*7 support and consultancy services to the council. In addition, our IVR monitoring solution is being used to proactively monitor a number of the Customer First IVR’s to ensure that any issues that would affect incoming calls are highlighted and resolved before callers are affected. The benefits to the Council include reduced support costs, increased the stability of the Contact Centre, reduced data centre costs by 15% and reduced response times.
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