Complete Cisco Contact Centre & Customer Experience solutions
The BrightCloud Group Solution
The BrightCloud Group Solution is everything you need to deliver state of the art Cisco Contact Center and Customer Experience platforms. Learn more about a specific aspect or product associated with your contact centre requirements.
We are experts in designing, building and supporting Cisco Contact Center platforms with a diverse range of customer experience integrations as part of a complete omni-channel on premise, CCaaS or hybrid solution, working with our partners and their customers through the whole contact centre life-cycle.
What is the BrightCloud group solution?
The BrightCloud Group Solution makes Cisco contact centre simple. We remove all complexities by managing the entire process and functionality across the full contact centre lifecycle to give our partners the opportunity to build a relationship with their customers from concept to delivery, and beyond.
Starting with the core of a business’s objectives, we will work with our partners’ customers to understand the business and IT infrastructure and apply our specialist expertise to deliver fully integrated solutions to meet any and all requirements. We operate at the forefront of technological advancement and offer a flexible technical model that brings customer experience to the heart of the contact centre operation.
Discover how the BrightCloud Group Solution can help you deliver the best Cisco Contact Centre solution for your customers.
Webex Contact Center
The contact centre experts at BrightCloud understand that organisations want everything they have with their current on-premise or private hosted contact centre, in the cloud. This move to cloud requires a specialist set of skills and with years of contact centre focussed experience, we will utilise our existing capabilities to achieve this goal working with our partners for their customers.
One single solution, one CCBox
Insights and experience gathered over years of working on specialist contact centre and customer experience projects were the basis for the creation of CCBox, the BrightCloud Group sister brand. CCBox is the only scale-able customer experience optimisation solution with everything you need to achieve your customer experience goals, in one single solution.
CCBox is the only scale-able customer experience optimisation solution with everything you need to achieve your customer experience goals, in one single solution.
Key Contact Centre Services
Across the whole contact centre lifecycle, expertise in delivering all services from pre-sales consultancy to managed service and support; for upgrades, new installations or migration from contact centre platform to contact centre platform.
Our contact centre specialisms involve anything from core contact centre telephony, routing and collaboration; customer experience enhancement tools such as wallboard, call recording and WFM; analytics and reporting with advanced technology such as AI or; managed services and support. BrightCloud Group have the expert knowledge and hands-on experience to design, build and support complete Cisco contact centre platforms, offering all the key services your customers require. We ensure the contact centre is reliable, resilient and built with a digital roadmap that delivers constant improvement for all customer engagement channels.
In this digital age, customers demand an excellent experience and a personalised service responding to their individual needs, giving their loyalty in return. To give organisations the ability to meet these customer requirements, BrightCloud group apply contact centre technology with a degree of specialist contact centre knowledge that streamlines communications and provides automated experiences wherever possible. Our analysts and consultants have the skill and understanding to ensure any digital transformation strategy undertaken, or implementation of new digital channels is done with complete recognition of the impact not just to the customer, but the entire business.