Enhancing Customer Engagement with Webex Contact Center: Best Practices
If you already have Webex Contact Center platform, you’ll know how powerful it is and how much it …
Read moreIf you already have Webex Contact Center platform, you’ll know how powerful it is and how much it …
Read moreYour contact centre technology should provide you with everything you need to create excellent customer experiences. We listed a few tips to help you find the right solution.
Read moreOnce upon a time, contact centres really were the main way for customers and potential customers to speak …
Read moreToday, we’re shining the spotlight on one of our exceptional team members – Nick! As a Global Operations Director, Nick says the most rewarding aspect of his role is “knowing that we are well resourced, delivering our customers projects on-time, with happy customers and engineers”.
Read moreTell us a little more about yourself… (Ie. Where you’re from, hobbies, education) I have always lived in …
Read moreCall recording is a powerful tool for contact centres, yet there are a number of key steps to take to comply with call recording regulations.
Read moreWe’ve been named as supplier on CCS’s Network Services 3 (NS3) framework (RM6116). Designed to ease the procurement process, the NS3 framework gives Public Sector buyers access to vetted service providers when buying connectivity and network services.
Read moreThe best tips from our contact centre experts to help you design a powerful quality management program and create better customer experiences.
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