Meet the Team: Ian Chandler, Business Development Manager
Tell us a little more about yourself… I am from Reading, lived in Devon for a while and …
Read moreTell us a little more about yourself… I am from Reading, lived in Devon for a while and …
Read moreVirtual agents have become a large part of today’s customer experience. We interact with these AI-based applications almost …
Read moreWondering how to welcome a new algorithm-powered member to your team? Grab the top tips on implementing a virtual agent in a contact centre.
Read moreMeet Abbey, a Contact Centre Consultant at BrightCloud Group. She’s an absolute rockstar with expertise in a vast range of contact centre solutions, WxCC, pre-sales and training.
Read moreIs Her Majesty the only organisation that hasn’t yet adopted an omnichannel communication strategy? To mark the Queen’s Jubilee, we investigated the best method to send our best wishes to Queen Elizabeth.
Read moreAre virtual agents the next generation of customer service superstars? This article demystifies 5 most common misconceptions about AI in customer service.
Read morePeople are the heart and soul of BrightCloud Group. Meena Anton, Senior Contact Centre Consultant, is one of the dedicated and passionate individuals who keep the wheels turning and the projects moving at BrightCloud.
Read moreArtificial intelligence (AI) is all around us in the form of chatbots, virtual assistants, search engines, speech and …
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