Meet the Team: Ian Chandler, Business Development Manager
Tell us a little more about yourself… I am from Reading, lived in Devon for a while and …
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Category: Blog
Why Virtual Agents Need a Personality
Virtual agents have become a large part of today’s customer experience. We interact with these AI-based applications almost …
Read moreTop Tips for Implementing a Virtual Agent in a Contact Centre
Wondering how to welcome a new algorithm-powered member to your team? Grab the top tips on implementing a virtual agent in a contact centre.
Read moreMeet the Team: Abbey Haigh, Contact Centre Consultant
Meet Abbey, a Contact Centre Consultant at BrightCloud Group. She’s an absolute rockstar with expertise in a vast range of contact centre solutions, WxCC, pre-sales and training.
Read moreHello, can you put me through to Her Majesty The Queen, please?
Is Her Majesty the only organisation that hasn’t yet adopted an omnichannel communication strategy? To mark the Queen’s Jubilee, we investigated the best method to send our best wishes to Queen Elizabeth.
Read more5 Top Customer Service AI Misconceptions Debunked
Are virtual agents the next generation of customer service superstars? This article demystifies 5 most common misconceptions about AI in customer service.
Read moreMeet the Team: Meena Anton, BrightCloud Group Senior Contact Centre Consultant
People are the heart and soul of BrightCloud Group. Meena Anton, Senior Contact Centre Consultant, is one of the dedicated and passionate individuals who keep the wheels turning and the projects moving at BrightCloud.
Read moreHow intelligent is too intelligent?
Artificial intelligence (AI) is all around us in the form of chatbots, virtual assistants, search engines, speech and …
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