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30 / 07 / 2023

Meet the Team: Terry Gray, Director of Public Sector

Tell us a little more about yourself… (Ie. Where you’re from, hobbies, education)  I have always lived in …

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24 / 07 / 2023

Call Recording and Compliance for Contact Centres

Call recording is a powerful tool for contact centres, yet there are a number of key steps to take to comply with call recording regulations.

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19 / 07 / 2023

BrightCloud Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework on 4 Lots Supporting Customer Engagement

We’ve been named as supplier on CCS’s Network Services 3 (NS3) framework (RM6116). Designed to ease the procurement process, the NS3 framework gives Public Sector buyers access to vetted service providers when buying connectivity and network services.

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17 / 07 / 2023

10 Tips for Contact Centre Quality Management

The best tips from our contact centre experts to help you design a powerful quality management program and create better customer experiences.

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10 / 07 / 2023

Contact Centre Quality Management: What You Need to Know

Best practices for contact centre quality management and why every contact centre needs QM to increase customer loyalty and agent performance.

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06 / 06 / 2023

Meet the Team: Jenny Perkin, Business Development Manager

Jenny is not only an exceptional Business Development Manager with a wealth of contact centre expertise, but also a truly positive and encouraging member of our team.

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17 / 09 / 2022

Meet the Team: Zoe Crowther, Finance Director

A wizard in all things accounting and unmatched in her attention to detail. Zoe has put in place a number of new processes that have helped streamline and improve the way we work.

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16 / 09 / 2022

Meet the Team: Gregor Campbell, Enterprise Solutions Leader

With 17+ years of contact centre experience, Gregor has helped organisations across multiple verticals build contact centres from the ground up.

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