Meet the Team: Terry Gray, Director of Public Sector
Tell us a little more about yourself… (Ie. Where you’re from, hobbies, education) I have always lived in …
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Category: Blog
Call Recording and Compliance for Contact Centres
Call recording is a powerful tool for contact centres, yet there are a number of key steps to take to comply with call recording regulations.
Read moreBrightCloud Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework on 4 Lots Supporting Customer Engagement
We’ve been named as supplier on CCS’s Network Services 3 (NS3) framework (RM6116). Designed to ease the procurement process, the NS3 framework gives Public Sector buyers access to vetted service providers when buying connectivity and network services.
Read more10 Tips for Contact Centre Quality Management
The best tips from our contact centre experts to help you design a powerful quality management program and create better customer experiences.
Read moreContact Centre Quality Management: What You Need to Know
Best practices for contact centre quality management and why every contact centre needs QM to increase customer loyalty and agent performance.
Read moreMeet the Team: Jenny Perkin, Business Development Manager
Jenny is not only an exceptional Business Development Manager with a wealth of contact centre expertise, but also a truly positive and encouraging member of our team.
Read moreMeet the Team: Zoe Crowther, Finance Director
A wizard in all things accounting and unmatched in her attention to detail. Zoe has put in place a number of new processes that have helped streamline and improve the way we work.
Read moreMeet the Team: Gregor Campbell, Enterprise Solutions Leader
With 17+ years of contact centre experience, Gregor has helped organisations across multiple verticals build contact centres from the ground up.
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