Meet the Team: Zoe Crowther, Finance Director
A wizard in all things accounting and unmatched in her attention to detail. Zoe has put in place a number of new processes that have helped streamline and improve the way we work.
Read moreNews
Category: Blog
Meet the Team: Gregor Campbell, Enterprise Solutions Leader
With 17+ years of contact centre experience, Gregor has helped organisations across multiple verticals build contact centres from the ground up.
Read moreMeet the Team: Cassian Bramham-Law, Business Development Manager
Part of our New Business Development team, Cassian helps to translate and enhance customer needs into winning contact centre solutions.
Read moreMeet the Team: Gus Wyle, Senior Contact Centre Consultant
Gus joined BrightCloud Group early 2022. Other than his substantial industry knowledge and professionalism, we are in awe of Gus’ cracking sense of humour that never fails to bring a smile on our face!
Read moreMeet the Team: Ian Chandler, Business Development Manager
Tell us a little more about yourself… I am from Reading, lived in Devon for a while and …
Read moreWhy Virtual Agents Need a Personality
Virtual agents have become a large part of today’s customer experience. We interact with these AI-based applications almost …
Read moreTop Tips for Implementing a Virtual Agent in a Contact Centre
Wondering how to welcome a new algorithm-powered member to your team? Grab the top tips on implementing a virtual agent in a contact centre.
Read moreMeet the Team: Abbey Haigh, Contact Centre Consultant
Meet Abbey, a Contact Centre Consultant at BrightCloud Group. She’s an absolute rockstar with expertise in a vast range of contact centre solutions, WxCC, pre-sales and training.
Read more