Meet the team – Richard Hall, BrightCloud Group CTO
Tell us a little more about yourself? I’m Richard, and I’m the Chief Technical Officer (CTO) at BrightCloud …
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Making Teamwork Work Even When we are Apart
Working Together … but Virtually This is really interesting. The Americas call these “the water cooler moments”, the …
Read moreRemote Working Contact Centre in 48 hours
Rapid migration to Cisco Webex Contact Center – Get Agents working from home To help contact centres navigate …
Read moreKeeping your contact centre open during Coronavirus
As the UK sees a shift towards companies having their entire workforce working remotely, amongst the concerns for …
Read moreMeet the team – Richard Bowmaker
Tell us a little more about yourself? I’m Richard, and I’m Head of Pre-Sales at BrightCloud Group. Born …
Read moreWhat happens if your contact centre goes down for an hour?
It’s the question that strikes fear in the minds of contact centre managers, and a very real problem …
Read moreKyle Smith – Cisco Contact Centre Consultant
Tell us a little more about yourself? Born in Leeds, Yorkshire through and through! I’ve recently regained a …
Read moreHow healthy is your Call Centre’s Average Handle Time (AHT)?!
Average Handle Time (AHT) has been a key Call Centre (CC) metric for years, this simple calculation has …
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