Meet the team – Maciej Bierkus, BrightCloud Group Contact Centre Consultant
Tell us a little more about yourself? I am a contact centre consultant at BrightCloud Group. I was born in …
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What Role Does the Contact Centre have to Play in Society’s Next Normal?
What Role Does the Contact Centre have to Play in Society’s Next Normal? With the world around us …
Read moreMeet the team – Richard Hall, BrightCloud Group CTO
Tell us a little more about yourself? I’m Richard, and I’m the Chief Technical Officer (CTO) at BrightCloud …
Read moreMaking Teamwork Work Even When we are Apart
Working Together … but Virtually This is really interesting. The Americas call these “the water cooler moments”, the …
Read moreRemote Working Contact Centre in 48 hours
Rapid migration to Cisco Webex Contact Center – Get Agents working from home To help contact centres navigate …
Read moreKeeping your contact centre open during Coronavirus
As the UK sees a shift towards companies having their entire workforce working remotely, amongst the concerns for …
Read moreMeet the team – Richard Bowmaker
Tell us a little more about yourself? I’m Richard, and I’m Head of Pre-Sales at BrightCloud Group. Born …
Read moreWhat happens if your contact centre goes down for an hour?
It’s the question that strikes fear in the minds of contact centre managers, and a very real problem …
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