Case studies

Complete Contact Centre and Telephony Managed Service

The mortgage lender selected BrightCloud Group to upgrade the Cisco Unified Communications (UC) and Cisco Packaged Contact Centre Enterprise (PCCE) estate. The project led to improved life cycle management that brought cost savings and operational efficiencies.

Telford and Wrekin Council: Customer satisfaction rockets above 90%

Looking to change the course after a long history of missed calls and long wait times, Telford and Wrekin Council turned to BrightCloud Group to replace their contact centre system. As a result, the council increased customer satisfaction over 91% and reduced call volumes by 37%.

Best In Class Technology, Best In Class Customer Experience

A private healthcare clinic enjoys the advantages of a Cisco PCCE platform Benefiting from deep understanding Associated …

Arnold Clark: Digital Transformation Drives Superlative CX

Innovative technology revolutionise customer communications both centrally and via an extensive branch network Keeping up with the …

Cisco Webex Contact Center

With the Cisco Webex Contact Center guarantee for voice quality and the cloud integration strategy for businesses of, cloud first but not cloud only, BrightCloud Group fully embraces Webex as the cloud platform integrated within BCSquared, our Contact Centre Managed Service Cloud Platform. We will utilise our specialist set of skills to ensure a smooth transition to the cloud.

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Cisco Omnichannel Contact Center & Customer Experience Platforms

A range of omnichannel solutions integrating cutting-edge technology that include voice routing, webchat, email, AI and chatbots allowing organisations to engage with customers on all channels and across the whole customer journey. An easy to deploy, intuitive platform coupled with our expertise and partner only status means it’s even simpler to add to your communication and collaboration portfolio.

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Customer Experience Enhancements

The contact centre is key to driving organisational customer experience goals. Our experienced consultants can help customers achieve their goals with their knowledge on the best tools available and the skills to integrate them. Be that with our sister brand CCBox and their packaged technology solutions, or a solution provided by one of the partners within the CX ecosystem.

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