Transforming the Student Experience and Boosting Scalability
BrightCloud Group’s planning and expertise helped create flexible cloud-based call handling processes to focus on what matters most – an unrivalled student experience.
Read moreBrightCloud Group’s planning and expertise helped create flexible cloud-based call handling processes to focus on what matters most – an unrivalled student experience.
Read moreThe mortgage lender selected BrightCloud Group to upgrade the Cisco Unified Communications (UC) and Cisco Packaged Contact Centre Enterprise (PCCE) estate. The project led to improved life cycle management that brought cost savings and operational efficiencies.
Read moreLooking to change the course after a long history of missed calls and long wait times, Telford and Wrekin Council turned to BrightCloud Group to replace their contact centre system. As a result, the council increased customer satisfaction over 91% and reduced call volumes by 37%.
Read moreA private healthcare clinic enjoys the advantages of a Cisco PCCE platform Benefiting from deep understanding Associated …
Read moreInnovative technology revolutionise customer communications both centrally and via an extensive branch network Keeping up with the …
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