Transforming Customer Contact Through Digital Innovation

Arnold Clark uses innovative Customer Care solutions, delivered by BrightCloud, to transform how the business communicates with their …

Cisco Webex Contact Center

With the Cisco Webex Contact Center guarantee for voice quality and the cloud integration strategy for businesses of, cloud first but not cloud only, BrightCloud Group fully embraces Webex as the cloud platform integrated within BCSquared, our Contact Centre Managed Service Cloud Platform. We will utilise our specialist set of skills to ensure a smooth transition to the cloud.

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Cisco Omni-Channel Contact Center & Customer Experience Platforms

A range of omni-channel solutions integrating cutting-edge technology that include voice routing, webchat, email, AI and chatbots allowing organisations to engage with customers on all channels and across the whole customer journey. An easy to deploy, intuitive platform coupled with our expertise and partner only status means it’s even simpler to add to your communication and collaboration portfolio.

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Customer Experience Enhancements

The contact centre is key to driving organisational customer experience goals. Our experienced consultants can help customers achieve their goals with their knowledge on the best tools available and the skills to integrate them. Be that with our Sister brand CCBox and their packaged technology solutions, or a solution provided by one of the partners within the Cisco ecosystem.

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