Welcome to BCSquared.
Home for your Contact Centre and Unified Communications Early 2020 saw contact centre cloud planning strategies running an …
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Making Teamwork Work Even When we are Apart
Working Together … but Virtually This is really interesting. The Americas call these “the water cooler moments”, the …
Read moreRemote Working Contact Centre in 48 hours
Rapid migration to Cisco Webex Contact Center – Get Agents working from home To help contact centres navigate …
Read moreKeeping your contact centre open during Coronavirus
As the UK sees a shift towards companies having their entire workforce working remotely, amongst the concerns for …
Read moreMeet the team – Richard Bowmaker
Tell us a little more about yourself? I’m Richard, and I’m Head of Pre-Sales at BrightCloud Group. Born …
Read moreWhat happens if your contact centre goes down for an hour?
It’s the question that strikes fear in the minds of contact centre managers, and a very real problem …
Read moreKyle Smith – Cisco Contact Centre Consultant
Tell us a little more about yourself? Born in Leeds, Yorkshire through and through! I’ve recently regained a …
Read moreSay hello to our new team members
Matt Moulson and Abbie Haigh join our team following a period of sustained growth and the launch of …
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