Contact Centre Managed Service Cloud Platform

The move to cloud is not a quick fix. The benefits can far outweigh any disadvantages, but only if the decision on the chosen platform, the service provider and the package is on the understanding that the journey to cloud is different across industries and technology.

Brought together specifically for contact centre, by contact centre experts, BCSquared cloud platform guarantees quality. Our contact centre focus puts us in a position to be able to navigate the migration journey with a fully mapped out plan. We recognise and handle all of the issues that are specific to contact centres to help customers make the right choices up front.

In our experience, nothing creates uncertainty more than embarking on the migration journey then having to back track because the key considerations weren’t evident at the start.

Migrating to the cloud is never the ultimate goal, it’s a step towards achieving the organisations long-term objectives. BrightCloud Group has always understood the role of the contact centre in achieving these goals and can build a contact centre cloud strategy and infrastructure with this in mind.

Our BCSquared customer experience integrations from CCBox, as well as our high-level managed service are based around what makes an organisation successful in achieving their financial and management objectives. As with an on-premise contact centre solution customer experience remains at the heart of our cloud platform.

This means we aren’t looking for only the short-term win. We can advise and migrate contact centres in the right order, at the right time, building bespoke hybrid solutions around whatever digital transformation strategy is being adopted.