As a channel only Cisco Authorised Technology Provider (ATP) specialist, providing a 360-degree solutions service to multi-channel Contact Centre’s, BrightCloud has aligned our business as a specialist in this field and amassed significant experience, in Professional Services, by assisting our partners to deploy innovative solutions to the challenges faced.
We recognise that to grow and ensure our service provision to our partner network is second to none that we need to invest in our collaborative approach which why we have created this new role and are proud to announce the appointment of Dave Taylor as our Head of Professional Services.
Alex Morrison, BrightCloud Group CEO, said:
‘This appointment is a very positive step forward for BCG, our services only ATP business model ensures that our partners can rely on our professional services expertise without having to worry about competition, which correlates directly with our high project delivery success levels.’
Alex added, ‘Since Dave joined us in 2016, as Project Manager, his work ethic, knowledge, and experience, have exceeded our expectations. In this new role, he’ll be responsible for ensuring a successful delivery on all projects, guaranteeing that work is being delivered in line with the scope and to the exacting standards that our partners have come to expect from us. Please join me in welcoming Dave to this new role!’
Dave steps into his new appointment at an exciting time for BCG, having earlier this year been awarded the Cisco® EMEA Services Only Partner of the Year 2016. He will put his vast experience to good use to ensure BCG partners and customers alike get the most from our expertise.
‘I’m looking forward to leading the professional services operation along with working very closely as a bridge between Sales, Operations, and our engineering team to provide excellent delivery, and resource planning, not only to meet the needs of current partners and customers, but to successfully fulfil BrightCloud’s business objectives for the future. Now is an exciting time for BrightCloud!’