BrightCloud Group, a leading managed service provider (MSP) specialising in cloud-based contact centre solutions across Europe, is pleased to announce that we have been acquired by Gamma Communications plc (“Gamma”). This strategic move marks a significant milestone in our journey, as we join forces with a renowned provider of technology-based communication services to further enhance our capabilities and reach.

Since our inception, BrightCloud Group has dedicated itself to delivering exceptional customer engagement solutions. Our expertise, spanning both Microsoft and Cisco solutions, has enabled us to support over 15,000 users across more than 100 contact centres in 15 countries. We are proud to have been recognised as Cisco’s CX Partner of the Year in EMEA for 2023, a testament to our commitment to excellence.

This acquisition by Gamma, a company with a strong legacy of providing CCaaS solutions and services to businesses and public sector organisations, will allow us to continue our mission on a larger scale. Gamma’s strategic vision aligns with our own, as we both strive to be at the forefront of the cloud contact centre transformation market.

As part of Gamma, we will continue to provide the high level of service and support that our clients have come to expect. Our team of contact centre experts, who have specialised in this field for over 25 years, will remain dedicated to helping businesses transform their communications estates.

We look forward to this new phase of growth and the opportunities it will bring for our clients, partners, and employees. Together with Gamma, BrightCloud Group is well-positioned to lead the way in the evolving landscape of contact centre solutions.

Gregor Campbell, Director at BrightCloud Group comments: We’re excited to become part of Gamma for many reasons: the culture, the ambitious growth plans, and strong leadership that align well with our company ethos. Importantly – for our customers, knowing we are being acquired by an organisation that puts relationships first, means we know they will continue to get the specialist care and attention they have been used to.

Andrew Belshaw, CEO at Gamma comments: We are delighted to welcome BrightCloud Group and the team to the Gamma group.  BrightCloud Group has a strong reputation in the Cisco ecosystem and in-depth expertise in supporting CCaaS implementations and CX transformations and together, we can provide our current and future customers with the best in industry solutions.

For any inquiries, please contact us.

About BrightCloud Group

BrightCloud Group has built a reputation as a leader in the industry, owning and operating its own cloud platforms to enhance customer engagement. The BrightCloud Group team, composed of highly technical and experienced contact centre experts, has been instrumental in driving innovation and success for its clients. With over 25 years of specialisation in contact centres, BrightCloud Group founders have attracted and nurtured a team that is second to none in Europe.

About Gamma

Gamma Communications plc is a leading provider of technology-based communication services across Europe. Gamma is admitted to trading on AIM and employs approximately 1,900 people. Offering a range of Unified Communications, mobile, security and connectivity services, Gamma provides robust and secure end-to-end business communication solutions, enabling organisations to communicate, collaborate and offer a better customer experience.

Gamma’s vision is for a better-connected world in which it can work smarter for the benefit of business, people, and the planet. Its primary market is the UK, where it delivers network-based services to SME, Public Sector, and Enterprise markets through its extensive network of trusted channel partners and direct sales and support capabilities. Expanding its presence in Europe, Gamma is continuing to grow its group of businesses focused on digital transformation by delivering services to customers via a network of channel partners in Germany, Spain, and the Benelux region.

For more information about Gamma and its comprehensive range of products and services, please visit gammagroup.com