BrightCloud Group Partner with Technology Solution Provider Forfusion.

BrightCloud Group, the contact centre and customer experience specialist, has announced a strategic partnership with Forfusion, the UK technology solutions provider.

 The partnership brings together two best of breed companies, that focus on enabling organisations to navigate digital transformation through the application of market-leading technology solutions.

BrightCloud Group complement Forfusion’s network infrastructure, data centre, collaboration and security expertise, with their specialist skills and complete Customer Experience and Contact Centre solutions, applicable across multiple vertical markets.

Alex Morrison, CEO of BrightCloud Group, says of the partnership: “BrightCloud Group and Forfusion have an incredible like-minded approach, ranging from business mind-set to our vision of enabling organisations to achieve a friction-free, future-facing, secure and reliable digital journey.

“Our specialism in Customer Experience and Contact Centre and our Cisco Webex Contact Center Accreditation, means we are at the heart of the very current conversations around cloud migration and are able to drive those strategies that take customers to a cloud future. Our BCSquared Cloud Platform, built around the Webex portfolio means we are able to do that now.”

Steven Forrest, Forfusion CEO, comments: “Cloud was suddenly brought to the forefront of many digital discussions, across every technology pillar, with the mass movement to working from home over the last year. It is here to stay for many customers, but for the long-term, born from strategic planning. The partnership with BrightCloud Group ensures as a partnership, we have a cohesive approach across a customer’s complete technological investment, supporting the inevitable migration to cloud, in a secure easy to manage way.”