Awarded to exemplary service partners and announced during its annual EMEA Sales Summit in London (UK), the Unified Contact Centre Enterprise (UCCE)  for Authorized Technology Provider  (ATP) awards are designed to recognise best-in-class business practices and serve as a model to the industry within their respective regions.

Brian Atkinson, Leader, Collaboration and Customer Experience at Cisco UKI said

“I am truly excited to award BrightCloud our Cisco Customer Care Services Partner of the Year Award for 2016.  Having talented customer care expertise has never been more important given the demand for Cisco Customer Care by the UK market. BrightCloud’s ability to deliver this expertise and provide robust solution load testing has allowed many key Cisco customers to have rock solid Customer Care environments ultimately delivering differentiated Customer Experiences. We continuously receive very positive feedback when the BrightCloud in involved. Here’s to more positive feedback and looking forward to a great 2017.”

‘BrightCloud Group was pleasantly surprised and thrilled to be recognised by Cisco with this UCCE ATP Services Partner of the Year.  BrightCloud has always prided itself on working collaboratively with our partners to deliver solutions to the challenges faced by those in the Contact Centre industry, so to be recognised with this award is a great honour.’ said Alex Morrison, BrightCloud Group CEO.

Alex added, ‘on paper, we are a small business but we have extensive global reach with clients in Asia, USA and across Europe and are made up of a strong team of experts which provides a healthy foundation for solution delivery’.