BrightCloud Group announced today that it has officially achieved the renewal of its Unified Contact Center Enterprise Authorized Technology Provider (ATP) status from Cisco. This designation recognises BrightCloud Group (BCG) as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Center solutions targeted to the high-end enterprise contact centre marketplace.
Richard Hall, BCG’s Consultancy Lead said
‘As Cisco UCCE Service Only Partner of the year for 2016 for EMEA, this is understandably an extremely important accolade for us. It’s only as a direct result of Cisco’s continued research & development investments that the Cisco Contact Centre technology is quite simply a Best-of-Breed solution which is furthermore enhanced by the strong, diverse partner ecosystem that we’re proud to be a member of.’
Richard concluded ‘… This renewal highlights Cisco’s value in our ongoing commitment and the expertise that BrightCloud continue to demonstrate and we look forward to continuing this valuable relationship.’
In recognition of this achievement, Cisco will continue to include Bright Cloud as having achieved this ATP designation in the Cisco Partner Locator: www.cisco.com/go/partnerlocator.
To qualify for Cisco Unified Contact Center ATP status, BCG had to meet numerous requirements, from achieving the Cisco Advanced Unified Communications Specialization to maintaining high levels of customer satisfaction. Channel partners must have staff that can fulfil specific job responsibilities. Partners are also required to build a lab for development and customer-fault replication. The lab must contain current, upgraded and maintained Cisco Unified CCE solutions, each configured for real-world testing to simulate actual end-user conditions.
The Cisco Authorized Technology Provider (ATP) Program is part of Cisco’s go-to-market strategy for emerging technologies. The program helps Cisco to define the knowledge, skills and services that channel partners need to successfully sell, deploy and support an emerging technology. As the market changes, an ATP may be discontinued or evolve into a Cisco specialisation.