Cisco has named BrightCloud Group, the Contact Centre and Customer Experience specialist, as one of its Top Global CCaaS Partners. Today, BrightCloud Group is one of only two partners in EMEA with the prestigious Cisco Strategic Partner recognition.
BrightCloud Group is one of the 17 strategic partners worldwide to join the Cisco Webex Contact Center (WxCC) Success Program.
For over a decade together, BrightCloud Group and Cisco have built a powerful partnership focused on delivering secure and fully managed state-of-the-art Contact Center as a Service (CCaaS) solutions. One of the most significant milestones of this long-standing partnership has been the launch of BCSquared, a Managed Service Contact Centre Cloud platform developed by BrightCloud Group, in 2020. The launch made BrightCloud Group the first service provider to deliver a full 360-degree wrap around contact centre managed service platform utilising Cisco Webex.
Alex Morrison, CEO of BrightCloud Group, said: “The growing demand for personalised customer experiences, and the shift to cloud-based CCaaS solutions, positions contact centres at the forefront of customer experience (CX) innovation. We are proud of our impeccable reputation as leading CX experts in the EMEA region specialised in delivering Cisco CCaaS solutions that provide the level of intelligence needed to meet the rising expectations from customers.”
“Being recognised as a Top Global CCaaS Partner by Cisco gives BrightCloud Group a competitive advantage across the CCaaS market and puts us in a prime position to accelerate the Cisco Webex Contact Center solution adoption in the UK and EMEA. The Cisco Success Program gives us access to early product features and a dedicated Partner Success Team who can provide us, and our customers, with strategic input that may not be available to competitors.”
“When selecting a new CCaaS solution, one typically seeks for two things; cutting-edge, resilient technology and a reliable partner that can deliver the solution in the best possible way. Working with us, customers get the best of both worlds; multi-award-winning solutions from Cisco, a leading global contact centre provider, coupled with the unbeatable know-how of BrightCloud Group contact centre and CX specialists. “
Pranava Ramesh Swaroop, Partner Success Manager, Webex Contact Center added: “On behalf of our Global Webex Contact Center Partner Success team, I would like to express our sincere appreciation for the incredible collaboration and strategic engagement we have experienced with the BrightCloud Group team on the Webex Contact Center project and the great value we have already achieved together. The leadership and technical teams have been absolutely outstanding.”
“The pipeline, funnel, and install base that the team has developed in the EMEA region have been incredibly strong. This has enabled us to grow our strategic partnership in the region, and we are incredibly grateful for all of the work. The team has been incredibly dedicated and reliable, and we are grateful to have been able to work with such an amazing partner. We look forward to a continued partnership.”
About Cisco Webex Contact Center
Cisco Webex Contact Center (WxCC) is a native cloud omnichannel platform, with standard and premium variations, that is completely customisable with multiple additional integrated features. BCSquared, a managed service Contact Centre Cloud platform by BrightCloud Group, brings together Cisco WxCC and premium managed service all in a competitive package, from one service provider.
Want to learn more? Talk to our contact centre and CX experts today.