During Clearing, Avoid Losing £27,000 per Student, Due to Missed or Abandoned Calls, with a Cisco Webex Contact Center Solution

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Full University Lecture Theatre

THE CLEARING PROBLEM FOR UNIVERSITIES

The competition from other universities is fierce so a rapid response and high performance is essential. High call volumes, over the short term, require flexibility to increase users when necessary and reduce them when they’re not required. Along with the added benefits of chat, email and social media communication, BCSquared allows you to communicate with students, regardless of where agents are, or how students want to contact you.

THE SOLUTION

• Cloud Contact Centre is available NOW on our BCSquared Cloud Platform, with Cisco Webex Contact Center
• Operational within 15 working days
• Sits alongside existing internal infrastructure
• Flex up, flex down – pay for what you use, when you use it
• Omnichannel agents working from anywhere
• Compliant and Secure

THE OFFER

• Set up from £5995
• Unlimited agents working from anywhere
• ‘Pay for what you use’ licenses – true flex model
• Connectivity via Internet, telephone or another SIP endpoint (MSFT Teams)
• Easy set up, management and reporting
• Intelligent routing
• Minimal overheads and cost
• Training and 24×7 support
• Call Recording & Callback
• Manage calls from the call centre to external subject matter experts

To make sure prospective students aren’t talking to the competition during clearing, contact us: clearing@brightcloudgroup.global or fill out the form here:

Please select how you would like us to contact you

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