BrightCloud Group has appointed Richard Hall as Chief Technology Officer (CTO) responsible for developing and delivering the strategic technology plan, including strategic alliances, and the roadmap of innovation to align with the emerging contact centre requirements.
Richard joined the organisation in early May 2016 and brought with himself significant skills, experience and talent in the designing of contact and customer engagement solutions with complex integrations.

His distinguished 25-year career stems from his grassroots as an Assistant Engineer at Vodafone, through his years spent at 2e2, now Daisy, honing his Enterprise Unified Communications skills to his prior Directorship role at Ocean Group.

“The potential for Contact Centre technology is immense. I’m very optimistic about where BrightCloud is headed and how we can continue to use technology to enrich the customer experience.” he notes. “I’m looking forward to evolving BrightCloud’s CCBox solutions and working closely with our service and technology partners to meet the needs of our customer as the industry continues to evolve in this experience era.”

As CTO, Richard becomes part of the company’s senior leadership team alongside BrightCloud’s Mark Adams, Sales and Marketing Director and Alex Morrison, Chief Executive Officer.Alex Morrison commented, “We are thrilled that Richard is taking up this appointment. Richard is a natural innovator and since joining BrightCloud he’s been truly inspiring. I’m looking forward to working with him on our 5-year strategy and forming the next chapter in the BrightCloud trajectory.”