Webex Experience Management by Cisco
Webex Experience Management is a software-as-a-service built to provide greater insight across the user journey. The platform helps businesses improve customer and agent experiences through its three pillars of customer experience:
Pillar 1 – Listen
The experiences a business provides are not individual touch points but rather a continuous collection of moments across a journey. This is the first defining perspective change necessary to implement an effective customer experience management program.
Pillar 2 – Analyse
Companies already have an enormous amount of data about their customers. The true power of this data is unleashed when silos are broken down and this data can come together to create meaningful stories.
Pillar 3 – Predict
Leveraging the power of predictive Artificial Intelligence (AI) to make the CX investments that maximise ROI. Through predictive AI companies can understand what will move the needle towards great experiences before investing, not after.
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