10 Tips for Contact Centre Quality Management
The best tips from our contact centre experts to help you design a powerful quality management program and create better customer experiences.
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Category: Blog
Contact Centre Quality Management: What You Need to Know
Best practices for contact centre quality management and why every contact centre needs QM to increase customer loyalty and agent performance.
Read moreMeet the Team: Jenny Perkin, Business Development Manager
Jenny is not only an exceptional Business Development Manager with a wealth of contact centre expertise, but also a truly positive and encouraging member of our team.
Read moreMeet the Team: Zoe Crowther, Finance Director
A wizard in all things accounting and unmatched in her attention to detail. Zoe has put in place a number of new processes that have helped streamline and improve the way we work.
Read moreMeet the Team: Gregor Campbell, Enterprise Solutions Leader
With 17+ years of contact centre experience, Gregor has helped organisations across multiple verticals build contact centres from the ground up.
Read moreMeet the Team: Cassian Bramham-Law, Business Development Manager
Part of our New Business Development team, Cassian helps to translate and enhance customer needs into winning contact centre solutions.
Read moreMeet the Team: Gus Wyle, Senior Contact Centre Consultant
Gus joined BrightCloud Group early 2022. Other than his substantial industry knowledge and professionalism, we are in awe of Gus’ cracking sense of humour that never fails to bring a smile on our face!
Read moreMeet the Team: Ian Chandler, Business Development Manager
Tell us a little more about yourself… I am from Reading, lived in Devon for a while and …
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