What happens if your contact centre goes down for an hour?
It’s the question that strikes fear in the minds of contact centre managers, and a very real problem …
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Kyle Smith – Cisco Contact Centre Consultant
Tell us a little more about yourself? Born in Leeds, Yorkshire through and through! I’ve recently regained a …
Read moreHow healthy is your Call Centre’s Average Handle Time (AHT)?!
Average Handle Time (AHT) has been a key Call Centre (CC) metric for years, this simple calculation has …
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