5 Top Customer Service AI Misconceptions Debunked
Are virtual agents the next generation of customer service superstars? This article demystifies 5 most common misconceptions about AI in customer service.
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Category: Blog
Meet the Team: Meena Anton, BrightCloud Group Senior Contact Centre Consultant
People are the heart and soul of BrightCloud Group. Meena Anton, Senior Contact Centre Consultant, is one of the dedicated and passionate individuals who keep the wheels turning and the projects moving at BrightCloud.
Read moreHow intelligent is too intelligent?
Artificial intelligence (AI) is all around us in the form of chatbots, virtual assistants, search engines, speech and …
Read moreMeet the team – Fahim Anjam, BrightCloud Group Lead Developer
Tell us a little more about yourself? I was born in Pakistan, but I grew up in a small …
Read moreMeet the team – Maciej Bierkus, BrightCloud Group Contact Centre Consultant
Tell us a little more about yourself? I am a contact centre consultant at BrightCloud Group. I was born in …
Read moreWhat Role Does the Contact Centre have to Play in Society’s Next Normal?
What Role Does the Contact Centre have to Play in Society’s Next Normal? With the world around us …
Read moreMeet the team – Richard Hall, BrightCloud Group CTO
Tell us a little more about yourself? I’m Richard, and I’m the Chief Technical Officer (CTO) at BrightCloud …
Read moreMaking Teamwork Work Even When we are Apart
Working Together … but Virtually This is really interesting. The Americas call these “the water cooler moments”, the …
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