BrightCloud Group Announces Acquisition by Gamma Communications
BrightCloud Group, a leading managed service provider (MSP) specialising in cloud-based contact centre solutions across Europe, is pleased …
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Microsoft Teams and Cisco Webex: The future is Bright(Cloud)
If someone had told me 2 years ago that I’d be working for a Cisco partner talking about …
Read moreBrightCloud Group is now Cyber Essentials Plus Certified
We are proud to announce that BrightCloud Group has been certified with the Cyber Essentials Plus accreditation, the …
Read moreEnhancing Customer Engagement with Webex Contact Center: Best Practices
If you already have Webex Contact Center platform, you’ll know how powerful it is and how much it …
Read moreChoosing the Right Contact Centre Technology for Your Business
Your contact centre technology should provide you with everything you need to create excellent customer experiences. We listed a few tips to help you find the right solution.
Read moreThe Future of Contact Centre Technology Trends and Innovations
Once upon a time, contact centres really were the main way for customers and potential customers to speak …
Read moreBrightCloud Group Wins Webex Reimagine Customer Experiences Partner of the Year EMEA
We have been named the Webex Reimagine Customer Experiences Partner of the Year – EMEA at WebexOne 2023. The award recognises a partner that has had the most success with selling and implementing Webex Contact Center solutions.
Read moreMeet the Team: Nick Lowther, Global Operations Director
Today, we’re shining the spotlight on one of our exceptional team members – Nick! As a Global Operations Director, Nick says the most rewarding aspect of his role is “knowing that we are well resourced, delivering our customers projects on-time, with happy customers and engineers”.
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