How healthy is your Call Centre’s Average Handle Time (AHT)?!
Average Handle Time (AHT) has been a key Call Centre (CC) metric for years, this simple calculation has …
Read moreNews
BrightCloud Group announces an enabling win-win MBO completion, to extend its global outreach
The deal, being jointly led by both of the originating BrightCloud co-founders, Alex Morrison and Hesam Yavari, has …
Read moreCDW (UK) & BrightCloud Together we succeed!
TeamBCG delivers again, working alongside our channel partner CDW UK and the customer team, from the 3rd largest …
Read moreBrightCloud renewed as a @Cisco Authorised Technology Provider (ATP)
BrightCloud Group announced today that it has officially achieved the renewal of its Unified Contact Center Enterprise Authorized …
Read moreBrightCloud ramps up its service provision with Ocean Intelligent Communications
BrightCloud ramps up its The new data centre (DC) will be used to host our Cyclone cloud deployment, providing …
Read moreBrightCloud announces new role and appointment to Head of Professional Services as the group goes from strength to strength
As a channel only Cisco Authorised Technology Provider (ATP) specialist, providing a 360-degree solutions service to multi-channel Contact …
Read moreBrightCloud Group today announced it has recently received the Cisco UCCE ATP Services Only Partner of the Year 2016
Awarded to exemplary service partners and announced during its annual EMEA Sales Summit in London (UK), the Unified …
Read more