Keeping your contact centre open during Coronavirus
As the UK sees a shift towards companies having their entire workforce working remotely, amongst the concerns for …
Read moreNews
Meet the team – Richard Bowmaker
Tell us a little more about yourself? I’m Richard, and I’m Head of Pre-Sales at BrightCloud Group. Born …
Read moreWhat happens if your contact centre goes down for an hour?
It’s the question that strikes fear in the minds of contact centre managers, and a very real problem …
Read moreKyle Smith – Cisco Contact Centre Consultant
Tell us a little more about yourself? Born in Leeds, Yorkshire through and through! I’ve recently regained a …
Read moreSay hello to our new team members
Matt Moulson and Abbie Haigh join our team following a period of sustained growth and the launch of …
Read moreCisco EMEAR Customer Journey Services Partner of the Year… Again!
BrightCloud announced today that they’ve been awarded Cisco EMEAR Customer Journey Services Partner of the Year for the …
Read moreBrightCloud Group CTO Appointment Underlines 2017 5-Year Business Strategy
BrightCloud Group has appointed Richard Hall as Chief Technology Officer (CTO) responsible for developing and delivering the strategic …
Read moreHow healthy is your Call Centre’s Average Handle Time (AHT)?!
Average Handle Time (AHT) has been a key Call Centre (CC) metric for years, this simple calculation has …
Read more