We are beyond excited to announce that BrightCloud Group has been named the Webex Reimagine Customer Experiences Partner of the Year – EMEA at WebexOne 2023. After being named one of only two strategic CCaaS partners in EMEA at the beginning of the year, this new achievement continues to validate our leading expertise in Webex Contact Center solutions.  

The Reimagine Customer Experiences Partner of the Year – EMEA award recognises a partner that has had the most success with selling and implementing Webex Contact Center solutions to help customers deliver best in class customer experiences.  

“It is a great honour for us to receive such wonderful recognition of our Webex Contact Center initiatives. These awards are earned by businesses that deliver exceptional quality of service to their clients, and we are proud to be amongst this special group of industry leaders that are paving the future of Customer Engagement,” says Alex Morrison, CEO at BrightCloud Group. “We owe our success to our customers and colleagues. We wouldn’t be where we are today without our wonderful team – the best in the industry.” 

Webex Team comments the partnership: “BrightCloud has been a ‘partner of partners’ for many years with Cisco and have worked on projects for contact centres of 100s to 1000s of seats, for businesses in the Automotive through to Utilities sectors, and have the knowledge to take on any business challenge that a customer has. BrightCloud Group has recently won some large customer opportunities leading to triple digit growth. There is strong alignment between the BrightCloud Group, Contact Center and Partner teams and we look forward to a strong future in the segment with BrightCloud Group.”    

Backed by decades of innovation and experience, our specialist team has helped customers across EMEA implement Webex Contact Centre solutions to achieve operational efficiencies and deliver sustainable growth. Through continuous initiatives to deliver outstanding service, we have not only gained industry awareness but also established BrightCloud Group as a leader in the contact centre space.  

We are grateful to have received the award and are looking forward to all we can achieve together with Webex and the innovative solutions in the coming year. Thank you to our team and customers, for your continuous support and congratulations to all of the 2023 Webex Partner Awards winners!  

Read more about the Webex Partner Awards here.  

Want to learn more? Talk to our contact centre and CX experts today.