Meet the Team: Cassian Bramham-Law, Business Development Manager
Part of our New Business Development team, Cassian helps to translate and enhance customer needs into winning contact centre solutions.
Read morePart of our New Business Development team, Cassian helps to translate and enhance customer needs into winning contact centre solutions.
Read moreGus joined BrightCloud Group early 2022. Other than his substantial industry knowledge and professionalism, we are in awe of Gus’ cracking sense of humour that never fails to bring a smile on our face!
Read moreWe’re now part of the G-Cloud 13 Digital Marketplace that aims to provide the UK public sector an easy way to purchase cloud hosting and software services.
Read moreTell us a little more about yourself… I am from Reading, lived in Devon for a while and …
Read moreVirtual agents have become a large part of today’s customer experience. We interact with these AI-based applications almost …
Read moreWondering how to welcome a new algorithm-powered member to your team? Grab the top tips on implementing a virtual agent in a contact centre.
Read moreMeet Abbey, a Contact Centre Consultant at BrightCloud Group. She’s an absolute rockstar with expertise in a vast range of contact centre solutions, WxCC, pre-sales and training.
Read moreAre virtual agents the next generation of customer service superstars? This article demystifies 5 most common misconceptions about AI in customer service.
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