Meet the Team: Abbey Haigh, Contact Centre Consultant
Meet Abbey, a Contact Centre Consultant at BrightCloud Group. She’s an absolute rockstar with expertise in a vast range of contact centre solutions, WxCC, pre-sales and training.
Read moreNews
News
5 Top Customer Service AI Misconceptions Debunked
Are virtual agents the next generation of customer service superstars? This article demystifies 5 most common misconceptions about AI in customer service.
Read moreMeet the Team: Meena Anton, BrightCloud Group Senior Contact Centre Consultant
People are the heart and soul of BrightCloud Group. Meena Anton, Senior Contact Centre Consultant, is one of the dedicated and passionate individuals who keep the wheels turning and the projects moving at BrightCloud.
Read moreHow intelligent is too intelligent?
Artificial intelligence (AI) is all around us in the form of chatbots, virtual assistants, search engines, speech and …
Read moreCisco awards BrightCloud Group with Advanced Collaboration Architecture Specialisation certification
Cisco Advanced Collaboration Architecture Specialisation recognises BrightCloud Group’s advanced expertise in Cisco Collaboration Architecture solutions, including unified communications, messaging and telepresence.
Read moreBrightCloud Group Partner with Technology Solution Provider Forfusion.
BrightCloud Group Partner with Technology Solution Provider Forfusion. BrightCloud Group, the contact centre and customer experience specialist, has …
Read moreDuring Clearing, Avoid Losing £27,000 per Student, Due to Missed or Abandoned Calls, with a Cisco Webex Contact Center Solution
THE CLEARING PROBLEM FOR UNIVERSITIES The competition from other universities is fierce so a rapid response and high …
Read moreMeet the team – Fahim Anjam, BrightCloud Group Lead Developer
Tell us a little more about yourself? I was born in Pakistan, but I grew up in a small …
Read more