Rapid migration to Cisco Webex Contact Center – Get Agents working from home
To help contact centres navigate these uncertain times with businesses closing their doors and employees working from home where possible we have assembled a dedicated inter-disciplinary team to focus entirely on helping customers’ keep their contact centres running with as little impact to their business as possible.
Regardless of the contact centre platform your business is currently operating on, BrightCloud Group can provide you with a fast and flexible solution that can ensure your business continuity through the contact centre.
The WxCC cloud solution will allow Agents to work from any location with any device that has PSTN access for voice connectivity, and an internet connection for contact centre desktop access. Agents browse to the WebEx Contact Center URL over the internet, login with their assigned email and password, and then enter the telephone number of the device they wish to receive the calls from the contact centre. Agents are then active in the contact centre.
- No charge for Initial Mobilisation and Configuration
- Minimum Agents = 1
- Maximum Agents = 1000
- Minimum 3 month term
- Per Standard Named / Concurrent Agent per month
- Per Premium* Named / Concurrent Agent per month
- Standard rate charges for inbound termination, and origination for their country apply.
- Contact center operational in 48 hours*
Additionally:
- BrightCloud Group will provide a dedicated consulting team to investigate, configure, build, and test the solution
- BrightCloud Group will provide ongoing support for the solution
To find out more about the WxCC solution and it’s specific features, email us at webexcontactcenter@brightcloudgroup.global, call on 020 7127 6952 or fill in the form below and one of our team will be in touch.
Cisco Contact Center Express and Cisco Contact Center Enterprise
For contact centres who have previous investment in Cisco Contact Centre Express (CCX) or Cisco Contact Centre Enterprise (CCE) the existing Contact Centre Solution can be configured to support remote working through.
As Cisco Contact Center Experts, we at BrightCloud Group are able to assist in ensuring you have the most appropriate solution for your business and can advise on the best quality outcome for your specific home working contact centre scenario.
To find out more about the CCE and CCX homeworking solutions, call on 020 7127 6952 or fill in the form below and one of our team will be in touch.
Virtual Office
In addition to assisting your Contact Centre teams, Cisco are offering a proactive plan to support their customers with their changing needs. Cisco and BrightCloud’s priority is to enable people to work in a remote office, from anywhere (including home), anytime, and on any device so they stay connected with their teams and can continue as close to business as usual as possible.
Effective immediately, Cisco has expanded the capabilities of their free Webex offer. Features include:
• Unlimited usage (no time restrictions)
• Supports up to 100 participants
• Offers toll dial-in (in addition to existing VoIP capabilities).
Additionally, Cisco are providing free 90-day licenses to businesses who are not Webex customers at this time.
*Once an order has been placed, a Webex Contact Center Solution can be deployed in 48 hours although the complete commercial process could take up to 5 working days.
