Case Study: A Private Healthcare Clinic Enjoys the Advantages of Cisco PCCE
Associated with one of the world’s most respected medical organisations, this London based private health clinic offers access to a global network of consultants and specialists. Giving patients the highest quality of care and customer service, it employs over 1,000 clinicians and runs eight operating theatres.
Having opened for business in 2021, the clinic already had a wireless and cable digital infrastructure in place to meet clinical imaging and collaborative needs. When it came to customer-facing technology, the clinic needed a partner to deploy a Cisco Packaged Contact Centre Enterprise (PCCE) omnichannel platform to mirror similar systems installed by the organisation in the US and elsewhere.
From a number of tenders, BrightCloud Group was chosen for its deep understanding of the PCCE platform and the added value it was able to bring and for its multi featured CCBox workforce management software.
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