Case Study: Complete Contact Centre and Telephony Managed Service
This mortgage lender and servicer has 300 employees including 114 customer service agents offering buy to let mortgages and experience in the portfolio landlord market. When the existing contact centre support and functionality arrangements were found to be poorly performing and costly, it was time to modernise the IT setup. Recommended by Cisco, the mortgage lender invited BrightCloud Group to a competitive tender process that included upgrading the Cisco Unified Communications (UC) and Cisco Packaged Contact Centre Enterprise (PCCE) estate.
BrightCloud Group was selected for their ability to support the best contact centre and telephony platform as well as all of the preliminary applications the client already had. That combined with the range of unique contact centre solutions built in-house, made them the ideal long-term partner.
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