Microsoft Teams and Cisco Webex: The future is Bright(Cloud)
If someone had told me 2 years ago that I’d be working for a Cisco partner talking about …
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Category: Blog
Enhancing Customer Engagement with Webex Contact Center: Best Practices
If you already have Webex Contact Center platform, you’ll know how powerful it is and how much it …
Read moreChoosing the Right Contact Centre Technology for Your Business
Your contact centre technology should provide you with everything you need to create excellent customer experiences. We listed a few tips to help you find the right solution.
Read moreThe Future of Contact Centre Technology Trends and Innovations
Once upon a time, contact centres really were the main way for customers and potential customers to speak …
Read moreMeet the Team: Nick Lowther, Global Operations Director
Today, we’re shining the spotlight on one of our exceptional team members – Nick! As a Global Operations Director, Nick says the most rewarding aspect of his role is “knowing that we are well resourced, delivering our customers projects on-time, with happy customers and engineers”.
Read moreMeet the Team: Terry Gray, Director of Public Sector
Tell us a little more about yourself… (Ie. Where you’re from, hobbies, education) I have always lived in …
Read moreCall Recording and Compliance for Contact Centres
Call recording is a powerful tool for contact centres, yet there are a number of key steps to take to comply with call recording regulations.
Read moreBrightCloud Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework on 4 Lots Supporting Customer Engagement
We’ve been named as supplier on CCS’s Network Services 3 (NS3) framework (RM6116). Designed to ease the procurement process, the NS3 framework gives Public Sector buyers access to vetted service providers when buying connectivity and network services.
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